Recently I was unable to playback my locally cached files, so I decided to start fresh (re-cache all my music).
I removed all the offline files with Symfonium and set up a rule so that all files from the Music library on my Plex server would be cached.
I have Symfonium set to cache to an SD card.
After syncing the server, I went to Manage offline files, then Download queue. I saw the first album or so get downloaded, then nothing seems to happen for a while. Maybe there’s some additional processing happening? It seems to be stalling out very frequently and at this rate is going to take an extremely long time to sync my library over. Also, not all of the files that show up in the download queue seem to show up in my library as cached.
I sent over some logs under this forum nickname, please have a look and let me know if I’m missing something or if there is any additional information I can provide.
Thanks!
Logs:
Upload description: huihuicat
Additional information:
Reproduction steps:
Add a Plex library
Configure the library to cache all files
Perform a sync using the Sync Manager
Open the Manage offline files > Download queue to watch the results
It seems to be running along even though the UI isn’t necessarily accurate. I do notice that I am missing tracks that ought to have been cached from the first few albums. At this point I’ll wait until later and see if those tracks have an error or something.
I sent another log under the same identifier, and took a quick look at this log.
My interpretation is the app successfully downloaded 5 tracks (Verbose/QueryBuilder: Query: DELETE on download_items) in 72 seconds. The actual downloads seem to be fast enough that there ought to be more being downloaded in this time period, and the only thing close to a failure I’m seeing is some cancellations (I haven’t canceled a single download, just waiting).
Thank you. All was paused after the reboot, I pressed resume and it’s chugging along. There seems to be one entry stuck at the top, attaching a screenshot in case it’s helpful.
Now appears to be entirely stuck again, not seeing any downloads happening for over 10 minutes and the queue entries just say “Queued”. Still have two tracks that appear to be at 0% at the top of the queue list.
Edit: Sent in another log in case it’s helpful…
Okay, after quite a while it seems to have started again, but still really slow. It wasn’t slow like this the first time I synced otherwise I probably would have given up.
If I tap any item in the queue to open the download task action modal and tap away from the modal, downloads proceed as expected and at a good speed for about 11-13 seconds, then seem to just stop/stall out unless I intervene.
Opening and closing the download task action modal after downloading stops allows things to continue relatively smoothly and even if I wait several minutes in between opening and closing the modal it’s not like the UI needs to catch up, it just continues with the next queue item. Something seems wrong here, please let me know if there’s anything I can do to provide better logs or information.
I checked the Plex server logs today and all looks normal there, no errors, just seeing the download activity there when Symfonium is actually downloading. In other words, when the Symfonium UI shows no download activity in the queue, I’m also not seeing any downloads (transfers) happening on the server side.
Edit: Sent another log with the same identifier (forum nickname) after letting it download, stall, and then open and close the download task action modal, stall, then open and close the modal, and stall again.
Thanks for the suggestion. I updated the settings, restarted my phone, opened the download queue and pressed Resume. 9 tracks downloaded, 10th track stalled and the UI indicates the download is not finished yet. Opened and closed the modal dialog. The next track started, and stalled.
So these settings don’t seem to improve the conditions.
