SD Card suddenly failed sync message

Support
1

App version

Production

Issue description

Yesterday, played music from SD card. Today, SD card “failed sync” message. No change to SD card. Onboard HiBy music app plays music from card. Checked card in computer. Restarted device. Retried many times. Synced Plex no problem.

Device type

Phone

Media provider

Local device

Steps to reproduce

Open app
Filter button
Select Sync
Sync message…

Additional information

HiBy R4 latest firmware latest app version.

Screenshots

IMG_5338.jpg
IMG_5338.jpg3412×1919 1.42 MB

I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

icebox500

2

I’ve tried with a different card. No luck. The cards are Gigastone 128GB cards. The first card worked for a day - no longer able to index it. Second card failed immediately. Onboard Hiby App can see the music.

3

Try to remove the source and add it again in the provider settings ?

4

Thank you, I did get this sorted out. The app could have a better error message - you were correct that that was the solution.

5

RESOLVED

error message is generic and a bit confusing to the n00b. Eventually, I deleted the provider and readded and reindexed it and it works fine.

6

The app can’t really know why there’s no data returned and if it’s temporary or not. Joy of Android and OEMs