OneDrive not able to sync - cannot identify which file causes failure

Support
1

Issue description:

Hi team,

I cannot get my OneDrive files to successfully sync. I have just uploaded the most recent debug file.

I have tried syncing with different OneDrive folders; to allow sufficient time to sync (as I am aware that I have a lot of files) I have been waiting 12-24+ hours between attempts. I was able to get a partial sync done one time - it synced 3 of the many more than 3 folders. This most recent sync on a different folder failed after less than two minutes. The files are visible and accessible via the Library, but they’re not coming up on the homepage (and if I wanted to navigate via my folder structure, I would be using OneDrive directly!)

My partner has been able to sync his OneDrive to Symfonium over the same network with no issues, so I suspect there is a problem with something in my specific configuration or my specific files. However, I can’t figure out what that problem is!

Logs:

Upload description: MendraMarie

Additional information:

 

 

Reproduction steps:

 

 

Media provider:

One Drive

Screenshots:

     

2

There’s no logs uploaded

3

I’ve tried to upload again, using the “Manage Symfonium generated files” process. Name is still MendraMarie.

4

Still not present probably over 100Mb and showing an error. You need to manually upload via https://upload.symfonium.app

5

I’ve tried that method now.

6 
2025-08-17 10:00:29.066 Verbose OneDriveLogger  <-- [984] HTTP FAILED: java.net.UnknownHostException: Unable to resolve host "graph.microsoft.com": No address associated with hostname
2025-08-17 10:00:29.067 Verbose OneDriveLogger  <-- [364] HTTP FAILED: java.net.UnknownHostException: Unable to resolve host "graph.microsoft.com": No address associated with hostname

Your phone can no more connect after some times.

Also see https://dontkillmyapp.com/ just in case.

7

thank you, I figured it was something on my side.