# No sync when running sync manger for the first time

**URL:** <http://support.symfonium.app/t/no-sync-when-running-sync-manger-for-the-first-time/15272>\
**Category:** Support\
**Tags:** handled\
**Created:** [October 5, 2026, 4:36pm UTC](http://support.symfonium.app/t/no-sync-when-running-sync-manger-for-the-first-time/15272 "2026-10-05T16:36:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ronniealfaromeo](http://support.symfonium.app/letter_avatar_proxy/v4/letter/r/8baadc/32.png) [@ronniealfaromeo](http://support.symfonium.app/u/ronniealfaromeo)\
**Post date:** [October 5, 2026, 4:36pm UTC](http://support.symfonium.app/t/no-sync-when-running-sync-manger-for-the-first-time/15272/1 "2026-10-05T16:36:21Z")

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### App version

Production

### Issue description

I’m new to this app and have been trying to sync my Terramaster with Emby for a few days now. It gets to around 6000 tracks and just dies

### Device type

Phone

### Media provider

Emby

### Steps to reproduce

added server  
went to sync manager  
ran sync manager  
home screen shows folders artists and tracks  
symfonium then stops during sync  
sync manager shows "unsuccessful, check logs if frequent

### Screenshots

 ![WhatsApp Image 2026-10-05 at 17.33.13.jpeg](http://support.symfonium.app/uploads/default/original/2X/0/0c85d45d27797500b6a4a091517f38a7c70281d1.jpeg)

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

ronniealfaromeo

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**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [October 5, 2026, 5:24pm UTC](http://support.symfonium.app/t/no-sync-when-running-sync-manger-for-the-first-time/15272/2 "2026-10-05T17:24:24Z")

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I found your 15.1.0 upload, but it only contains a brief server connection check and does not capture the failed sync.

Please retry on [15.1.0](https://support.symfonium.app/t/15147), the latest published production release, with debug mode enabled before starting the sync. Leave it enabled until the failure, then disable debug mode and upload the logs promptly using [this guide](https://docs.symfonium.app/faq/how-to-gather-logs-and-open-an-issue/). Reply with your app version, upload description and the time it failed, including your timezone. Please also tell me whether Symfonium closes completely or only the sync stops.

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**Author:** ![ronniealfaromeo](http://support.symfonium.app/letter_avatar_proxy/v4/letter/r/8baadc/32.png) [@ronniealfaromeo](http://support.symfonium.app/u/ronniealfaromeo)\
**Post date:** [October 6, 2026, 4:26pm UTC](http://support.symfonium.app/t/no-sync-when-running-sync-manger-for-the-first-time/15272/3 "2026-10-06T16:26:55Z")

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thanks for your help.

I started looking a lot deeper into the forum and found that running Symfonium with Emby doesn’t give good result when dealing with large catalogues 100K + which I have. So I headed into a rabbits hole of installing Navidrome on my Terramaster Nas. Which wasn’t very easy as I’m not a coder and I don’t have a docker on my NAS, or want it.

Luckily, Ai DuckDuck was there to help out and after going round and round in ever decreasing circles for several hours I got Navidrome installed and seeing 99% my library.

Now I’m trying to get Symfonium to see them too. And if that works like I think it will “You’ll have a believer in Me!” and a paid up one to boot…

hopefully speak again..

ronnie

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**Author:** ![system](http://support.symfonium.app/user_avatar/support.symfonium.app/system/32/726_2.png) [@system](http://support.symfonium.app/u/system)\
**Post date:** [October 8, 2026, 4:26pm UTC](http://support.symfonium.app/t/no-sync-when-running-sync-manger-for-the-first-time/15272/4 "2026-10-08T16:26:56Z")

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Closed on October 8, 2026, 4:26pm UTC

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