# No connection to Plex server after IP change **URL:** \ **Category:** Support\ **Tags:** plex, fixed\ **Created:** [October 31, 2022, 9:07pm UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872 "2022-10-31T21:07:33Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![TheUser](http://support.symfonium.app/user_avatar/support.symfonium.app/theuser/32/682_2.png) [@TheUser](http://support.symfonium.app/u/TheUser)\ **Post date:** [October 31, 2022, 9:07pm UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/1 "2022-10-31T21:07:33Z")
My Plex server don’t has a fixed IP address because my internet provider disconnects every 24 hrs so that I get a new IP (that’s the common approach here in Germany for private accounts). If I use web log in in my local network it stops working from the outside. If I use web login from outside it works as long as my provider gives a new IP. I also tried the username/password+2FA connection together with my external fixed host name ([xxx.myds.me](http://xxx.myds.me) domain + custom port) but this also works only as long as IP changes again. Maybe because 2FA is no longer valid after change? This never was a problem with Plexamp. It always got a connection somehow. _Logs: WiFi connection to plex using web login / trying to connect from outside of my network_ _(Logs sent by mail - Symfonium logs - 20221031\_215401 / 20221031\_215145)_ ---
**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Post date:** [November 1, 2022, 8:45am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/2 "2022-11-01T08:45:53Z")
Hum your oauth token seems to expire preventing Symfonium to ask the new IP. Is it a email account or some google/FB account? Do you have some special security settings activated ? ---
**Author:** ![TheUser](http://support.symfonium.app/user_avatar/support.symfonium.app/theuser/32/682_2.png) [@TheUser](http://support.symfonium.app/u/TheUser)\ **Post date:** [November 1, 2022, 9:18am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/3 "2022-11-01T09:18:22Z")
It’s an email account. I use 2FA and a custom port. ---
**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Post date:** [November 1, 2022, 9:24am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/4 "2022-11-01T09:24:04Z")
Can you provide logs when you add the provider? And screenshots of the connection process to see what is different in your case? ---
**Author:** ![TheUser](http://support.symfonium.app/user_avatar/support.symfonium.app/theuser/32/682_2.png) [@TheUser](http://support.symfonium.app/u/TheUser)\ **Post date:** [November 1, 2022, 9:43am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/5 "2022-11-01T09:43:47Z")
Log file and screenshot sent. [Support] Symfonium logs - 20221101\_103759 ---
**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Post date:** [November 1, 2022, 10:01am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/6 "2022-11-01T10:01:30Z")
Ok thanks, so for an unknown reason your server does not support the oauth token but requires a new token. That new token no more have permissions on [Plex.tv](http://Plex.tv) so can’t get the new IP. I’ll need to keep both tokens, will try to find a way to do that. ---
**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Post date:** [November 1, 2022, 11:21am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/7 "2022-11-01T11:21:20Z")
Ok should be fixed in next version. ---
**Author:** ![kanine](http://support.symfonium.app/letter_avatar_proxy/v4/letter/k/7993a0/32.png) [@kanine](http://support.symfonium.app/u/kanine)\ **Post date:** [October 1, 2024, 7:16am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/8 "2024-10-01T07:16:35Z")
I’ve been experiencing this same issue on the current version 11.3.0. If I configure while on LAN the IP gets filled with a local IP and if I do it off LAN it picks up the external IP from the Plex server. However if the IP changes connection is lost and I have to delete and recreate the configuration again. Am I missing something simple? I’ll post logs when I get a moment if more info is needed. Accessing Plex remotely isn’t an issue on the Plex or Plexamp apps. ---
**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\ **Post date:** [October 1, 2024, 7:38am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/10 "2024-10-01T07:38:33Z")
Unrelated open a proper issue with logs. ---
**Author:** ![kanine](http://support.symfonium.app/letter_avatar_proxy/v4/letter/k/7993a0/32.png) [@kanine](http://support.symfonium.app/u/kanine)\ **Post date:** [October 1, 2024, 11:50am UTC](http://support.symfonium.app/t/no-connection-to-plex-server-after-ip-change/872/11 "2024-10-01T11:50:49Z")
Sure thing, I’ll aim to get something reproducible first. Thanks 👍