# Media Offline Cache Rule Not Working

**URL:** <http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874>\
**Category:** Support\
**Tags:** fixed\
**Created:** [August 29, 2026, 3:02pm UTC](http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874 "2026-08-29T15:02:50Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Winthryth](http://support.symfonium.app/letter_avatar_proxy/v4/letter/w/a8b319/32.png) [@Winthryth](http://support.symfonium.app/u/Winthryth)\
**Post date:** [August 29, 2026, 3:02pm UTC](http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874/1 "2026-08-29T15:02:50Z")

</div>

### App version

Production

### Issue description

Under “Manage media providers” I have enabled “Automatic media offline cache” for my Subsonic media provider. However even after a new sync or “Manage offline files” → “Auto offline rules” → “Starting your offline rules” for Subsonic selection, the media is not added to the download queue. I have confirmed manually tagging albums from the Subsonic provider for offline download works. I am connected via wifi. I am on the trial if that matters.

### Device type

Phone

### Media provider

Subsonic (Open)

### Steps to reproduce

1. Add Subsonic Media provider
2. Enabled “Automatic media offline cache” for Subsonic media provider
3. Preform a sync and observe the offline download does not start.
4. Preform “Manage offline files” → “Auto offline rules” → “Starting your offline rules” for Subsonic selection. Observe the offline download does not start.

### Additional information

I am on the trial.

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

winthryth offline cache issue

---

<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [August 29, 2026, 3:37pm UTC](http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874/2 "2026-08-29T15:37:18Z")

</div>

Update the provider settings so that the automatic offline rules says all and not just your single library.

Will fix.

---

<div class="post-metadata">

**Author:** ![Winthryth](http://support.symfonium.app/letter_avatar_proxy/v4/letter/w/a8b319/32.png) [@Winthryth](http://support.symfonium.app/u/Winthryth)\
**Post date:** [August 29, 2026, 3:47pm UTC](http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874/3 "2026-08-29T15:47:19Z")

</div>

Thanks, that has indeed fixed it.