# Loss of app functionality during/at the end of song

**URL:** http://support.symfonium.app/t/loss-of-app-functionality-during-at-the-end-of-song/4387
**Category:** Support
**Tags:** handled
**Created:** [May 28, 2024, 10:18pm UTC](http://support.symfonium.app/t/loss-of-app-functionality-during-at-the-end-of-song/4387 "2024-05-28T22:18:48Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![divinelathe](http://support.symfonium.app/letter_avatar_proxy/v4/letter/d/c68b51/32.png) [@divinelathe](http://support.symfonium.app/u/divinelathe)
#### Post date: [May 28, 2024, 10:18pm UTC](http://support.symfonium.app/t/loss-of-app-functionality-during-at-the-end-of-song/4387/1 "2024-05-28T22:18:49Z")

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## Issue description:

i have a samsung galaxy note10 on android 12.

when i am playing a song sometimes the progress bar will get stuck, usually on 30 seconds. when this happens i am no longer able to play other songs, nor am i able to play the active song anymore if i pause it. when i return to the home page, everything says ‘loading’ & my media provider seems to be missing. havent been able to replicate this on other players, so im assuming it isnt an issue with my server. i have battery optimisation turned off in general & for symfonium. the only way to fix it is to force stop the app & reopen, until it happens again. using the app also makes my phone really hot, not sure if thats connected.

it seems similar to this post: [App keeps crashing](https://support.symfonium.app/t/app-keeps-crashing/286)

but there was no solution for me there. please help :\<

## Logs:

Upload description: loss of app functionality, android 12 galaxy note10

## Additional information:

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## Reproduction steps:

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## Media provider:

Subsonic

## Screenshots:

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### Author: ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [May 29, 2024, 6:13am UTC](http://support.symfonium.app/t/loss-of-app-functionality-during-at-the-end-of-song/4387/2 "2024-05-29T06:13:41Z")

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Go to advanced settings and press Cleanup internal state.

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### Author: ![divinelathe](http://support.symfonium.app/letter_avatar_proxy/v4/letter/d/c68b51/32.png) [@divinelathe](http://support.symfonium.app/u/divinelathe)
#### Post date: [May 30, 2024, 5:09am UTC](http://support.symfonium.app/t/loss-of-app-functionality-during-at-the-end-of-song/4387/3 "2024-05-30T05:09:45Z")

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it seems to be fixed now! thank you!