# License missing or reported invalid by Google Play Store
**URL:** http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075
**Category:** Support
**Tags:** fixed
**Created:** [June 1, 2023, 3:24pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075 "2023-06-01T15:24:07Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@ek0n](http://support.symfonium.app/u/ek0n)
#### Post date: [June 1, 2023, 3:24pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/1 "2023-06-01T15:24:07Z")
## Issue description:
When I open the app I got this error message that the license is missing. I have not changed anything regarding the Google account with which I purchased the app. I tried to restore the license but I got the same error. I restarted the phone and nothing changes. I am still logged into the Playstore and it shows that I made the purchase in Nov 15, 2022.
## Logs:
[debug-20230601\_171051.zip](http://support.symfonium.app/uploads/short-url/yH96KQBEsVYNCmFxqIiloYU5YMR.zip) (642 Bytes)
## Screenshots:
## Additional information:
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### Author:  [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [June 1, 2023, 3:36pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/2 "2023-06-01T15:36:00Z")
Message: SSLHandshakeException
Does your phone have access to [https://genimee.com/test](https://genimee.com/test) ?
Be sure to read [[FAQ] Troubleshoot license issues](https://support.symfonium.app/t/faq-troubleshoot-license-issues/75)
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### Author:  [@ek0n](http://support.symfonium.app/u/ek0n)
#### Post date: [June 1, 2023, 4:44pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/3 "2023-06-01T16:44:38Z")
I have access to that page, yes. It says “OK”
If I click the Purchase button its says that I already own this item.
The thing is that I have been using symfonium all morning(and almost everyday since November 2022) without any issue. I have not installed any app or change any configuration on my phone today, and now I can’t even do a backup of the settings before uninstalling and re-installing. I’ll try later to reinstall, I’ll keep you updated.
Thanks
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### Author:  [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [June 1, 2023, 4:45pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/4 "2023-06-01T16:45:38Z")
You have access to that page on your phone Chrome without any SSL error?
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### Author:  [@ek0n](http://support.symfonium.app/u/ek0n)
#### Post date: [June 1, 2023, 4:49pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/5 "2023-06-01T16:49:20Z")
Oh sorry yes if I enter with Chrome I have the SSL error first
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### Author:  [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [June 1, 2023, 4:54pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/6 "2023-06-01T16:54:46Z")
Arf can you paste the full message?
Seems your phone does not support whatever SSL certificate Cloudflare generate those days '(
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### Author:  [@ek0n](http://support.symfonium.app/u/ek0n)
#### Post date: [June 1, 2023, 5:02pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/7 "2023-06-01T17:02:25Z")
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### Author:  [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [June 1, 2023, 5:07pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/8 "2023-06-01T17:07:20Z")
Ok so yes they changed the root cert and your phone do not recognize it even if SSL tests shows it should work on Android 5+ …
Will see what I can quickly do for tomorrow’s release.
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### Author:  [@ek0n](http://support.symfonium.app/u/ek0n)
#### Post date: [June 1, 2023, 5:20pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/9 "2023-06-01T17:20:05Z")
OK, thanks. I’m on Android 9 at the moment. I am planning to buy a new phone next month but without symfonium it’s gonna be a loooong month 😉
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### Author:  [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [June 1, 2023, 5:23pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/10 "2023-06-01T17:23:49Z")
Yes sorry nothing I can as even the trial server will fail. Strange that your phone does not have the normal cert roots.
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### Author:  [@ek0n](http://support.symfonium.app/u/ek0n)
#### Post date: [June 1, 2023, 5:32pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/11 "2023-06-01T17:32:13Z")
It’s a five year old LG V30. Still working fine with some hiccups here and there. Hope this issue does not affect a lot of people, your app is the best music player out there. At least Yatse is working fine.
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### Author:  [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [June 1, 2023, 5:58pm UTC](http://support.symfonium.app/t/license-missing-or-reported-invalid-by-google-play-store/2075/12 "2023-06-01T17:58:41Z")
I hope too and Yatse will have the same issue when your phone check the license and fails a couple of time until the grace period expires.
I’ll send you a test APK in PM.