Library disappeared

Support
1

App version

Production

Issue description

I was browsing my library when it suddenly disappeared from the app.

The home page says “nothing to display, add a media provider or refine filters” for all topics. I am able to sync successfully which the logs should show. I have no filters applied. I also have offline files which do not show up anymore.

Device type

Phone

Media provider

Subsonic (Open)

Steps to reproduce

  1. Open symfonium
  2. Observe the lack of any library
  3. Sync library successfully
  4. Observe no change, still no files

Additional information

This appears to be a duplicate of this issue: No content available in Library - #2 by Tolriq

But in my instance there are no filters applied which can be seen in the screen shots.

Screenshots

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I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Logs uploaded under username slogan6538 from within the app.

2

There is a filter you have hidden the provider hence why it’s barely visible and with an crossed eye :wink:

Just click on it to show it again.

3

Ah! Not an obvious toggle. I was banging my head because yeah, the filter icon was highlighted, but no toggles were engaged.

Maybe a UI tweak to change that to an actual toggle? Thanks for the quick response!