# How do I stop this dialog from showing up when I plug in my USB earphones?

**URL:** <http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949>\
**Category:** Support\
**Tags:** handled\
**Created:** [September 6, 2026, 3:13pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949 "2026-09-06T15:13:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![onlyonthursdays](http://support.symfonium.app/letter_avatar_proxy/v4/letter/o/74df32/32.png) [@onlyonthursdays](http://support.symfonium.app/u/onlyonthursdays)\
**Post date:** [September 6, 2026, 3:13pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949/1 "2026-09-06T15:13:08Z")

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### App version

Production

### Issue description

I plug in my earphones and this box comes up. If i tap OK, no sound comes out of the earphones. I can tap cancel (I have to tap it twice for some reason) and it works but I would rather this doesn’t come up everytime I plug in anyway.

### Device type

Phone

### Media provider

All

### Steps to reproduce

Plug in USB earphones

### Screenshots

 ![Screenshot_20260906_225803_One UI Home.jpg](http://support.symfonium.app/uploads/default/original/2X/6/6bcb4143205eadd5c0a77ff6403664a9cbae5f11.jpeg)

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

onlyonthursdays

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 6, 2026, 4:00pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949/2 "2026-09-06T16:00:15Z")

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Update to version 15.1.0 Beta 2 see changelog for download links.

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<div class="post-metadata">

**Author:** ![onlyonthursdays](http://support.symfonium.app/letter_avatar_proxy/v4/letter/o/74df32/32.png) [@onlyonthursdays](http://support.symfonium.app/u/onlyonthursdays)\
**Post date:** [September 7, 2026, 2:48pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949/3 "2026-09-07T14:48:43Z")

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Hi tolriq,

Ive updated to 15.1.0B2 now but unfortunately it’s still doing the exact same thing.

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 7, 2026, 4:32pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949/4 "2026-09-07T16:32:41Z")

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Then disable handle usb connection in the playback adavanced settings.

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<div class="post-metadata">

**Author:** ![onlyonthursdays](http://support.symfonium.app/letter_avatar_proxy/v4/letter/o/74df32/32.png) [@onlyonthursdays](http://support.symfonium.app/u/onlyonthursdays)\
**Post date:** [September 8, 2026, 2:18pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949/5 "2026-09-08T14:18:02Z")

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![Screenshot_20260908_220506](http://support.symfonium.app/uploads/default/original/2X/0/05a6b84e0622fd323a99024ef5b870e07aa7cd10.jpeg)Unfortunately still having the same issue. I had this already off. I tried toggling it on and off again to reset it but still the same issue.

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 8, 2026, 2:30pm UTC](http://support.symfonium.app/t/how-do-i-stop-this-dialog-from-showing-up-when-i-plug-in-my-usb-earphones/14949/6 "2026-09-08T14:30:09Z")

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If it’s inside the app then you need to stop using usb exclusive for that device.