Google Play license activation failing on Zidoo Z9X 8K

Support
1

App version

Production

Issue description

Hi Tolriq,

I have purchased Symfonium on Google Play, but I am unable to activate the license on my Zidoo Z9X 8K media player due to the device lacking full GMS / Google Play Services support.

Here are my details:

  • Device Model: Zidoo Z9X 8K
  • Google Play Order ID: GPA.3370-4974-****-85843
  • Google Account Email: fjzh***ye19880[email protected]

Could you please help me with an alternative license/activation (such as Web/PayPro license) for this non-GMS device?

Thank you for your help!

Device type

Android TV

Media provider

Local device

Steps to reproduce

  1. Open Symfonium on Zidoo Z9X 8K.
  2. Go to Settings / License activation.
  3. Tap on Restore license / Purchase.
  4. Observe that license activation fails due to missing Google Play Services on this device.

Screenshots

I searched existing issues first

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I understand that logs are mandatory

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Log upload name / description

N/A - License issue on Zidoo device without GMS, cannot generate logs.

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