Issue description: I am syncing with navidrome but lose my favorite ratings after a sync. I had this happen before when I had missing files but currently do not have any missing files in navidrome. Logs: Upload description: shadow5631 Additional information: Reproduction steps: Media p…

No logs … I need logs as all the messages says :wink: Containing a change of favorite status and then a sync and details about the track …

Sorry about that. I tried uploading but I guess it failed. Can I attach after creating a ticket?

The debug has been uploaded with a description of “shadow5631 debug file”

The log is 1.3 GB … and does not even contain a single rating change or favorite change. Provide a normal sized log and as asked details about the track you favorite in that log.

I uploaded a more recent scan and debug file with a description of “shadow5631 debug file 2”. I’m not changing any ratings or favorites. The issue is that when a sync occurs the ratings and favorites I have from navidrome, don’t show up in synfonium. Everything in synfonium is showing unfavorited wh…

You are really not clear :slight_smile: And so again what song / album are supposed to be starred / favorited so I know what to look for ? And where do you look inside the app ?

Sorry for the confusion and lack of information. Upon upgrading my NAS’s RAM and restarting, my syncs are taking 1-2 mins compared to the 20-60 mins before. I think it was an issue with the navidrome setup and can mark this closed.

Symfonium support

Favorites disappear after a sync

Support

handled

Tolriq September 13, 2025, 1:21pm 4

How to gather logs and open an issue FAQ

Symfonium is a sophisticated application with extensive support for a wide range of providers and players. Troubleshooting can be challenging without the necessary details and logs specific to your unique configuration. Fortunately Symfonium have a powerful debug mode engine that can be enabled to easily gather those informations. It gathers the necessary data to be able to see what is happening and is required to be able to fix issues. Once you have the logs reproducing the error, you can se…

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