"Error playing media" on Navidrome tracks with user rating

Support
1

Issue description:

I am seeing the message “Error playing media” on what seems to be only tracks with a Navidrome user rating.

Logs:

Upload description: starkgate

Reproduction steps:

 
I am running Symfonium on a Navidrome 0.57.0 server. Tracks without rating seem to play fine in Symfonium. Tracks with rating play fine only in Navidrome’s web UI.
 

Additional information:

 
This issue appeared after I upgraded to Navidrome 0.57.0. One change I made beside the upgrade is that I added custom tags in Navidrome’s config for track rating and album rating: Using custom tags with Navidrome | Navidrome.
 

Media provider:

Navidrome 0.57.0

Screenshots:

 

Screenshot 1
Screenshot 1591×1280 74.7 KB
    

2

Navidrome probably changed the trackIds just do a sync then check Navidrome logs.

3

I’ve done a sync already a few times, and this is what I see in the navidrome logs:

time="2025-07-17T08:37:20Z" level=info msg="Now Playing" artist=Aldebaran player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029577 title="Colle Stelle" user=admin
time="2025-07-17T08:37:50Z" level=info msg="Now Playing" artist=Aldebaran player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029579 title="Colle Stelle" user=admin
time="2025-07-17T08:38:20Z" level=info msg="Now Playing" artist=Aldebaran player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029581 title="Colle Stelle" user=admin
time="2025-07-17T08:38:50Z" level=info msg="Now Playing" artist=Aldebaran player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029583 title="Colle Stelle" user=admin
time="2025-07-17T08:39:20Z" level=info msg="Now Playing" artist=Aldebaran player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029585 title="Colle Stelle" user=admin
time="2025-07-17T08:41:50Z" level=info msg="Now Playing" artist=D3LMAT player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029587 title="Memories Time" user=admin
time="2025-07-17T08:41:50Z" level=info msg="Now Playing" artist="Bon Entendeur • Isabelle Pierre" player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029588 title="Le temps est bon" user=admin
time="2025-07-17T08:41:50Z" level=info msg="Now Playing" artist="Bon Entendeur • Isabelle Pierre" player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029589 title="Le temps est bon" user=admin
time="2025-07-17T08:41:50Z" level=info msg="Streaming file" artist="Bon Entendeur • Isabelle Pierre" bitRate=0 cached=false format=raw originalBitRate=942 originalFormat=flac requestId=61a255a07130/yWvL4PpQPW-029590 title="Le temps est bon" transcoding=false user=admin
time="2025-07-17T08:41:52Z" level=info msg="Now Playing" artist=Faun player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029594 title="Von den Elben" user=admin
time="2025-07-17T08:41:52Z" level=info msg="Now Playing" artist=Faun player="Symfonium [Symfonium/Android]" position=0 requestId=61a255a07130/yWvL4PpQPW-029595 title="Von den Elben" user=admin
4

The files are offline cached and seems corrupted. Remove the offline cache and cache them again to see the actual error.

5

Thanks, resetting the cache worked!