# Backup Error Showing

**URL:** <http://support.symfonium.app/t/backup-error-showing/15182>\
**Category:** Support\
**Tags:** needs-triage\
**Created:** [September 25, 2026, 6:24am UTC](http://support.symfonium.app/t/backup-error-showing/15182 "2026-09-25T06:24:50Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sanath](http://support.symfonium.app/letter_avatar_proxy/v4/letter/s/c57346/32.png) [@Sanath](http://support.symfonium.app/u/Sanath)\
**Post date:** [September 25, 2026, 6:24am UTC](http://support.symfonium.app/t/backup-error-showing/15182/1 "2026-09-25T06:24:50Z")

</div>

### App version

Production

### Issue description

I am getting a backup error. But I am getting a actual file which works but not I wanted to be included.

I selected every option and hit backup, but what I don’t get when I restore is the custom Playlist images & Gif (Gif’s are working fine in app, no problem on this) are not backedup. I put so much amount of time and effort on collecting them. And fiel size is too small. I did select all before and fiel size is upto 900Mb. Iam expecting more than that this time but I is only 238kb.

Please help.

### Device type

Phone

### Media provider

Google Drive

### Steps to reproduce

Open - settings  
Go to - backup & restore  
Tap on - create Backup \> Select All \> Hit Backup

### Screenshots

 ![1000195306.jpg](http://support.symfonium.app/uploads/default/original/2X/d/df40512708765938212ceb37115648ceddd6aeed.jpeg) ![1000195309.jpg](http://support.symfonium.app/uploads/default/original/2X/c/c5798944010424e3c5b56ff8d7bf08966cc57c45.jpeg)

### I searched existing issues first

on

### I understand that logs are mandatory

on

### Log upload name / description

Riloon

---

<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 25, 2026, 6:42am UTC](http://support.symfonium.app/t/backup-error-showing/15182/2 "2026-09-25T06:42:46Z")

</div>

The uploaded debug log contains only an older app session, so it does not show what failed this time. Please enable **Settings → Advanced → Debug mode** , try the backup again with **Local thumbnails (Custom images)** selected, then use **Share logs with support** immediately after the error. Please include the new upload name and tell us whether you selected a custom backup folder.

---

<div class="post-metadata">

**Author:** ![Sanath](http://support.symfonium.app/letter_avatar_proxy/v4/letter/s/c57346/32.png) [@Sanath](http://support.symfonium.app/u/Sanath)\
**Post date:** [September 26, 2026, 12:33pm UTC](http://support.symfonium.app/t/backup-error-showing/15182/4 "2026-09-26T12:33:02Z")

</div>

Yeah, I tried what you said but no luck. I shared the logs again. I even removed the Gif’s and tried too. And I selected everything ( custom images too).

Log name - Alien

---

<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [September 26, 2026, 12:35pm UTC](http://support.symfonium.app/t/backup-error-showing/15182/5 "2026-09-26T12:35:00Z")

</div>

Thanks for sending the new log. It shows that backup runs out of memory while processing a large custom image, likely one attached to a smart playlist. Removing the GIFs you tried did not remove the file involved in this failure.

Please keep your original artwork and do not rely on the small backup file as a complete copy, even if it opens for restore. As a temporary workaround, check for unusually large custom playlist images and try smaller copies, then create a new backup and confirm it reports success. If it still fails, please tell me the approximate sizes of the largest custom images.

---

<div class="post-metadata">

**Author:** ![Sanath](http://support.symfonium.app/letter_avatar_proxy/v4/letter/s/c57346/32.png) [@Sanath](http://support.symfonium.app/u/Sanath)\
**Post date:** [September 27, 2026, 3:21am UTC](http://support.symfonium.app/t/backup-error-showing/15182/6 "2026-09-27T03:21:04Z")

</div>

Still fails.

Approximate size of largest image is “3 mb”. But I have 50 Playlists 😁 🫣.