# Are there any tips to make it work with plex?

**URL:** <http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364>\
**Category:** Support\
**Tags:** fixed\
**Created:** [May 1, 2022, 11:38am UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364 "2022-05-01T11:38:47Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 11:38am UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/1 "2022-05-01T11:38:47Z")

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Are there any tips to make it work with plex? I managed to add Kodi, but plex, I add it and it doesn’t play any music. I’m going to use the android option of clearing the data to get the log only with the plex configured.

Log: [File on MEGA](https://mega.nz/file/eRo10Cia#i97BwvhKrUm1Hkr2C6shQhDFRJSEj5Z2RVgXm8uqjQM)

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**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 11:42am UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/2 "2022-05-01T11:42:32Z")

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It just works 🙂

But those logs does not contain anything so it’s hard to know what is your issue.  
No sync attempt, no play attempt, and no description of does not play.

Can you please provide logs reproducing the issue and properly describe what happens and what you see?

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**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 12:13pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/3 "2022-05-01T12:13:18Z")

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> **[File on MEGA](https://mega.nz/file/KAhyTI4b#8tA6RP2tNOCOjFu0ts9Immlkfg9PeHmXLz8G6zMUPH0)**

> **[File on MEGA](https://mega.nz/file/KAhyTI4b#8tA6RP2tNOCOjFu0ts9Immlkfg9PeHmXLz8G6zMUPH0)**

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 12:23pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/4 "2022-05-01T12:23:07Z")

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You know you can write something to explain your issue so that everyone gain time? 🙂

From the logs you have no media.

Provide logs when force sync so I can tell you why, probably the account you use have no media access as you created a test account? 😉

> [@Sync media provider data](https://support.symfonium.app/t/wiki-sync-media-provider-data/324):
>
> Symfonium tries to automatically sync your data when there’s changes, unfortunately not everything can be detected like metadata updates or playlist updates. You can force a sync for a media provider at any time. From the filter menu Press the filter menu then press the Sync button for the provider you want to update. Some providers support differential sync, to force a full sync long press the Sync button. If a sync is running a small animation will run on the filter button. The c…

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<div class="post-metadata">

**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 12:44pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/5 "2022-05-01T12:44:43Z")

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Since I use google translate, I’ll try to be concise:

I installed the app, originally added two media servers, Kodi and Plex, Kodi worked normally, plex did not. I cleared the application data, and installed only plex, without Kodi this time, and with Plex it doesn’t play any music, even though there are songs on the server and PlexAmp (plex application for this same purpose works), my question is, how do i make the app access the songs from my plex server?  
Looking at the image of this wiki that you posted, I realize that on my plex server, the music folder I have there does not appear, unlike the wiki image, the Kodi folder/section for music appeared. For some reason the app doesn’t detect my songs or their section/folder on the plex server.

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 12:48pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/6 "2022-05-01T12:48:53Z")

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As said provide the logs when you sync so I can see what is going on. I can’t guess your settings.

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<div class="post-metadata">

**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 12:58pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/7 "2022-05-01T12:58:30Z")

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[debug-20220501\_095635.zip](http://support.symfonium.app/uploads/short-url/7hPtTRYbKQVDKAwVFNe965aurfy.zip) (12,3,KB)

I had previously provided the debug files via links from the Mega.nz hosting server, did you ever see them?

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 1:20pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/8 "2022-05-01T13:20:34Z")

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I did but none did contained the asked data 😉

`Request Error: 401 [<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>]`

The account you use to connect to Plex is invalid. How do you connect to your server?

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<div class="post-metadata">

**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 1:22pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/9 "2022-05-01T13:22:44Z")

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Maybe using 2fa is the cause of the problem? Here I used the same method I used in Yatse, which is to use password+2fa to login.

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 1:27pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/10 "2022-05-01T13:27:15Z")

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It should work the same. Can you provide logs starting from adding the host ?

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<div class="post-metadata">

**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 1:49pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/11 "2022-05-01T13:49:10Z")

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[debug-20220501\_104817.zip](http://support.symfonium.app/uploads/short-url/3JZ0tmWNpSf2mTo1gCH84K4Yxd5.zip) (2,0,KB)

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 1:56pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/12 "2022-05-01T13:56:18Z")

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In that log it directly failed no?

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<div class="post-metadata">

**Author:** ![Havokdan](http://support.symfonium.app/letter_avatar_proxy/v4/letter/h/dc4da7/32.png) [@Havokdan](http://support.symfonium.app/u/Havokdan)\
**Post date:** [May 1, 2022, 2:46pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/13 "2022-05-01T14:46:18Z")

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In the last one it ended up failing, more logs:

[debug-20220501\_114428.zip](http://support.symfonium.app/uploads/short-url/qajB5QukNQxzyWjD938MpbwCdcw.zip) (9,4,KB)  
[debug-20220501\_114453.zip](http://support.symfonium.app/uploads/short-url/qy67fFG3xjOuqMYQgfwrYjejlCu.zip) (4,5,KB)

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<div class="post-metadata">

**Author:** ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)\
**Post date:** [May 1, 2022, 3:05pm UTC](http://support.symfonium.app/t/are-there-any-tips-to-make-it-work-with-plex/364/14 "2022-05-01T15:05:27Z")

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Ok thanks, seems something got broken during a refactor, will fix for next release.