Album not showing in player

Support
1

App version

Production

Issue description

This album is complete, has Metadata, no different than anything else.

But, it doesn’t show up; instead the tracks are showing but without the Metadata as well. It is only affecting this one. I used Picard Musicbrainz, but, it still has nothing showing on Symfonium.

Device type

Phone

Media provider

pCloud

Steps to reproduce

  1. Go to “tracks” to see the disembodied music.

Screenshots

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I searched existing issues first

on

I understand that logs are mandatory

on

Log upload name / description

Hereforthehmhm

2

I need logs containing a full scan and the files uploaded at https://upload.symfonium.app

3

Sorry. I didn’t upload logs properly.
Did you get them?

Also what scan?

Thank you.

Edit: the logs might also be under “debug-20260915_002159.zip”

4

Sync the media provider while Debug Mode is enabled

5

Thanks.

Do I debug then sync and send the logs again after?

6

Yes

Dev can’t check the info without the sync in the logs

7

Uploaded again with the Media Provider Sync.

8

Please upload the mp3 files to https://upload.symfonium.app as asked.

9

Just did so. Let me know if there are issues; sorry for late reply.

10

The embedded images are 18MB, the scanner have securities to not explode data usage during scan and limit to 16MB per block.

You can remove the images and use a cover.png in the same folder, or update the images with more reasonable ones.

11

Thank you. This will fix the metadata as well and show up?

12

Just try ? :wink: But yes.