# Add media provider on https

**URL:** http://support.symfonium.app/t/add-media-provider-on-https/7339
**Category:** Support
**Tags:** handled
**Created:** [March 16, 2025, 1:45pm UTC](http://support.symfonium.app/t/add-media-provider-on-https/7339 "2025-03-16T13:45:12Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![luboweb](http://support.symfonium.app/letter_avatar_proxy/v4/letter/l/8edcca/32.png) [@luboweb](http://support.symfonium.app/u/luboweb)
#### Post date: [March 16, 2025, 1:45pm UTC](http://support.symfonium.app/t/add-media-provider-on-https/7339/1 "2025-03-16T13:45:12Z")

</div>

## Issue description:

hi,  
to access from outside my network I configured jellyfin behind a reverse proxy on https port 443  
this is the address of my jellyfin  
when I try to add a media provider on Symfonium it goes into error. I just sent the log nickname luboweb.  
thanks for the support.

## Logs:

Upload description: luboweb

## Additional information:

&nbsp;

&nbsp;

## Reproduction steps:

&nbsp;

&nbsp;

## Media provider:

Jellyfin

---

<div class="post-metadata">

### Author: ![Tolriq](http://support.symfonium.app/user_avatar/support.symfonium.app/tolriq/32/726_2.png) [@Tolriq](http://support.symfonium.app/u/Tolriq)
#### Post date: [March 16, 2025, 1:51pm UTC](http://support.symfonium.app/t/add-media-provider-on-https/7339/2 "2025-03-16T13:51:08Z")

</div>

The error is clear your phone don’t know how to resolve that name.

[https://jellyfin.luboweb.duckdns.org/](https://jellyfin.luboweb.duckdns.org/)

I also can’t resolve it.

---

<div class="post-metadata">

### Author: ![splinter](http://support.symfonium.app/user_avatar/support.symfonium.app/splinter/32/10_2.png) [@splinter](http://support.symfonium.app/u/splinter)
#### Post date: [March 16, 2025, 2:26pm UTC](http://support.symfonium.app/t/add-media-provider-on-https/7339/3 "2025-03-16T14:26:20Z")

</div>

Interesting, I get the login screen…

---

<div class="post-metadata">

### Author: ![ULJgN](http://support.symfonium.app/letter_avatar_proxy/v4/letter/u/57b2e6/32.png) [@ULJgN](http://support.symfonium.app/u/ULJgN)
#### Post date: [March 18, 2025, 6:41pm UTC](http://support.symfonium.app/t/add-media-provider-on-https/7339/4 "2025-03-18T18:41:14Z")

</div>

duckdns is really inconsistent and unreliable. I used it for a while but would constantly not be able to access my domain. At one point I thought that maybe it was other dns resolvers not updating right, cause duckdns showed the correct ip but quad9 returned the wrong one, but when I reached out to quad9 they said they regularly have issues with duckdns domains.

I know there aren’t many free ddns services, but it might be worth trying to find one. I switched to cloudflare and used a subdomain of a domain I have and have had no problems since