# Support **URL:** http://support.symfonium.app/c/support/5.md?page=4 [Latest](http://support.symfonium.app/latest.md) · [Categories](http://support.symfonium.app/categories.md) · [Tags](http://support.symfonium.app/tags.md) **Page:** 5 --- ## [\[BUG\] inaccurate scrobbles when playing songs offline](http://support.symfonium.app/t/bug-inaccurate-scrobbles-when-playing-songs-offline/13645)
**Author:** [@rodrigolitzius](http://support.symfonium.app/u/rodrigolitzius)\ **Replies:** 14\ **Last updated:** [August 31, 2026, 3:31pm UTC](http://support.symfonium.app/t/bug-inaccurate-scrobbles-when-playing-songs-offline/13645 "2026-08-31T15:31:11Z")
App version Production Issue description EDIT: I forgot to send the log the first time i posted, and now i can’t upload it on an edit I use Symfonium with Navidrome. And today i took a look inside Navidrome’s DB and no… --- ## [Casting to Plexamp creates two simultaneous Plex playback sessions](http://support.symfonium.app/t/casting-to-plexamp-creates-two-simultaneous-plex-playback-sessions/14865)
**Author:** [@lenfrost](http://support.symfonium.app/u/lenfrost)\ **Replies:** 2\ **Last updated:** [August 31, 2026, 9:44am UTC](http://support.symfonium.app/t/casting-to-plexamp-creates-two-simultaneous-plex-playback-sessions/14865 "2026-08-31T09:44:13Z")
App version Production Issue description When I use Symfonium on Android and choose “Cast to Plexamp” on my Mac, playback works correctly on Plexamp, but Plex appears to maintain two active playback sessions for the sam… --- ## [Player notification returns after being closed on Android 14 (2024)](http://support.symfonium.app/t/player-notification-returns-after-being-closed-on-android-14-2024/5820)
**Author:** [@kingliam](http://support.symfonium.app/u/kingliam)\ **Replies:** 33\ **Last updated:** [August 30, 2026, 10:57am UTC](http://support.symfonium.app/t/player-notification-returns-after-being-closed-on-android-14-2024/5820 "2026-08-30T10:57:49Z")
Issue description: This is similar to an older issues I found in the forum, but it was old didn’t seem to be resolved. I have a new Samsung S24+ running Android 14 with a fresh install of Symfonium using Plex as my medi… --- ## [Question about offlinestatus String Values](http://support.symfonium.app/t/question-about-offlinestatus-string-values/14881)
**Author:** [@Celorien](http://support.symfonium.app/u/Celorien)\ **Replies:** 1\ **Last updated:** [August 30, 2026, 7:02am UTC](http://support.symfonium.app/t/question-about-offlinestatus-string-values/14881 "2026-08-30T07:02:56Z")
App version Production Issue description Hello Tolriq! I just have a small question about the values returned by the offlinestatus string. I see that for my local files, offlinestatus returns “1”. Is this value used s… --- ## [Offline cache - high number of failed tracks on large re-sync](http://support.symfonium.app/t/offline-cache-high-number-of-failed-tracks-on-large-re-sync/14493)
**Author:** [@cheddar0391](http://support.symfonium.app/u/cheddar0391)\ **Replies:** 18\ **Last updated:** [August 29, 2026, 9:24pm UTC](http://support.symfonium.app/t/offline-cache-high-number-of-failed-tracks-on-large-re-sync/14493 "2026-08-29T21:24:39Z")
App version Production Issue description I’m seeing a consistent issue where a significant number (5-10%) of cached tracks won’t play offline, despite appearing correctly cached in “Manage Offline Files.” For context, … --- ## [Media Offline Cache Rule Not Working](http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874)
**Author:** [@Winthryth](http://support.symfonium.app/u/Winthryth)\ **Replies:** 2\ **Last updated:** [August 29, 2026, 3:47pm UTC](http://support.symfonium.app/t/media-offline-cache-rule-not-working/14874 "2026-08-29T15:47:19Z")
App version Production Issue description Under “Manage media providers” I have enabled “Automatic media offline cache” for my Subsonic media provider. However even after a new sync or “Manage offline files” → “Auto offl… --- ## [WavPack erroring between tracks](http://support.symfonium.app/t/wavpack-erroring-between-tracks/14873)
**Author:** [@namelessuser249](http://support.symfonium.app/u/namelessuser249)\ **Replies:** 1\ **Last updated:** [August 29, 2026, 2:07pm UTC](http://support.symfonium.app/t/wavpack-erroring-between-tracks/14873 "2026-08-29T14:07:19Z")
App version Production Issue description WavPack playback erroring between tracks, introducing gaps in hapless playback. Toast appears when next track plays during gap stating, “Error playing media, ensure that your pla… --- ## [Cannot access my music library using mobile data](http://support.symfonium.app/t/cannot-access-my-music-library-using-mobile-data/14858)
**Author:** [@Villordsutch](http://support.symfonium.app/u/Villordsutch)\ **Replies:** 6\ **Last updated:** [August 28, 2026, 11:01pm UTC](http://support.symfonium.app/t/cannot-access-my-music-library-using-mobile-data/14858 "2026-08-28T23:01:10Z")
App version Production Issue description I went for a walk this morning, and I thought I’d set my Symfonium up all set for playing yesterday evening. However, as soon as I launched it, I found my issue: nothing was comi… --- ## [Lo-fi license suddenly fails](http://support.symfonium.app/t/lo-fi-license-suddenly-fails/14559)
**Author:** [@postelein](http://support.symfonium.app/u/postelein)\ **Replies:** 11\ **Last updated:** [August 28, 2026, 8:17pm UTC](http://support.symfonium.app/t/lo-fi-license-suddenly-fails/14559 "2026-08-28T20:17:39Z")
App version Production Issue description I was happy with Symfonium. Now when I open it, it says “buy a license or restor”, and restore fails (of course, since I don’t have google play). Device type Phone Media provid… --- ## [Is there a way to tie my home network to the primary connection & on any other network use the secondary connection?](http://support.symfonium.app/t/is-there-a-way-to-tie-my-home-network-to-the-primary-connection-on-any-other-network-use-the-secondary-connection/14839)
**Author:** [@symfoniumuserdude](http://support.symfonium.app/u/symfoniumuserdude)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 6:31pm UTC](http://support.symfonium.app/t/is-there-a-way-to-tie-my-home-network-to-the-primary-connection-on-any-other-network-use-the-secondary-connection/14839 "2026-08-28T18:31:16Z")
App version Production Issue description Hi there, I’ve found Symfonium fairly overwhelming in features and UI/UX so I’m fairly overwhelmed. My attempts to find the answer searching the forums hasn’t quite returned the… --- ## [FLAC downloads unexpected transcoding](http://support.symfonium.app/t/flac-downloads-unexpected-transcoding/14863)
**Author:** [@fromcassettes](http://support.symfonium.app/u/fromcassettes)\ **Replies:** 2\ **Last updated:** [August 28, 2026, 12:06pm UTC](http://support.symfonium.app/t/flac-downloads-unexpected-transcoding/14863 "2026-08-28T12:06:23Z")
App version Production Issue description I have attempted to save my Favourites to my phone for offline play as original quality FLACs for a long international flight. My Navidrome logs indicate these files are not bei… --- ## [Embedded lyrics not showing for offline cached files](http://support.symfonium.app/t/embedded-lyrics-not-showing-for-offline-cached-files/14860)
**Author:** [@hhmit164](http://support.symfonium.app/u/hhmit164)\ **Replies:** 1\ **Last updated:** [August 28, 2026, 8:14am UTC](http://support.symfonium.app/t/embedded-lyrics-not-showing-for-offline-cached-files/14860 "2026-08-28T08:14:42Z")
App version Production Issue description My music is in mp3 served by a self-hosted Navidrome. I cache my entire library to my phone so I’m not eating data while not at home (sync is disabled unless I’m on wifi). I hav… --- ## [Music/songs streaming from OneDrive cut out before finishing](http://support.symfonium.app/t/music-songs-streaming-from-onedrive-cut-out-before-finishing/14596)
**Author:** [@Guyver4](http://support.symfonium.app/u/Guyver4)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 5:11pm UTC](http://support.symfonium.app/t/music-songs-streaming-from-onedrive-cut-out-before-finishing/14596 "2026-08-27T17:11:35Z")
App version Production Issue description I am using the app mainly to stream music from my Microsoft OneDrive - when I first tested and then bought the app it worked flawlessly for some time, but stopped working properl… --- ## [Sudden loss of Plex Sync](http://support.symfonium.app/t/sudden-loss-of-plex-sync/14857)
**Author:** [@SouthofNorth](http://support.symfonium.app/u/SouthofNorth)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 2:13pm UTC](http://support.symfonium.app/t/sudden-loss-of-plex-sync/14857 "2026-08-27T14:13:49Z")
App version Beta Issue description What happened and what you expected instead: On 8/26 in the afternoon I suddenly lost connection with my Plex server for unclear reasons. When I returned home my computer had installe… --- ## [LMS 3.80.0 sync stuck at "Preparing sync"](http://support.symfonium.app/t/lms-3-80-0-sync-stuck-at-preparing-sync/14842)
**Author:** [@655321](http://support.symfonium.app/u/655321)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 8:46am UTC](http://support.symfonium.app/t/lms-3-80-0-sync-stuck-at-preparing-sync/14842 "2026-08-27T08:46:40Z")
App version Beta Issue description Using Version 15.0.1 (127798) and lms 3.80.0, since yesterday, Symfonium no longer syncs lms. Instead it is stuck in the “Preparing sync” stage. Device type Phone Media provider Subs… --- ## [Audio isues with Android Auto Google Maps](http://support.symfonium.app/t/audio-isues-with-android-auto-google-maps/14850)
**Author:** [@runehl](http://support.symfonium.app/u/runehl)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 8:42am UTC](http://support.symfonium.app/t/audio-isues-with-android-auto-google-maps/14850 "2026-08-27T08:42:21Z")
App version Production Issue description I’ve recently been having issues where Symfoniun seemingly “steals” the audio channel meant for Google maps. In manifests as the audio sounding super tinny and compressed, and th… --- ## [Subsonic credentials failing](http://support.symfonium.app/t/subsonic-credentials-failing/14847)
**Author:** [@swearjo65](http://support.symfonium.app/u/swearjo65)\ **Replies:** 16\ **Last updated:** [August 27, 2026, 7:39am UTC](http://support.symfonium.app/t/subsonic-credentials-failing/14847 "2026-08-27T07:39:56Z")
App version Production Issue description My subsonic logins work via URL but can’t verify in symfonium app Device type Phone Media provider Subsonic (Open) Steps to reproduce I open settings, open media providers, I … --- ## [Symfonium on Quest](http://support.symfonium.app/t/symfonium-on-quest/14843)
**Author:** [@youssefgame10](http://support.symfonium.app/u/youssefgame10)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 3:40am UTC](http://support.symfonium.app/t/symfonium-on-quest/14843 "2026-08-27T03:40:35Z")
App version Production Issue description Hello. This issue might be unique and for VR users. I want to use the app on my meta quest 3s, but unfortunately there is no official support for play services, because of licen… --- ## [Personal Mix returns "No playable media to play"](http://support.symfonium.app/t/personal-mix-returns-no-playable-media-to-play/14838)
**Author:** [@overcoat\_pouring333](http://support.symfonium.app/u/overcoat_pouring333)\ **Replies:** 3\ **Last updated:** [August 26, 2026, 6:21pm UTC](http://support.symfonium.app/t/personal-mix-returns-no-playable-media-to-play/14838 "2026-08-26T18:21:55Z")
App version Production Issue description The Track Mix feature has stopped working from both: Home page → Track Mix Library → Tracks → Track Mix Before it stopped working completely, Track Mix was repeatedly selectin… --- ## [Waveforms not used when transcoding](http://support.symfonium.app/t/waveforms-not-used-when-transcoding/14795)
**Author:** [@cal](http://support.symfonium.app/u/cal)\ **Replies:** 7\ **Last updated:** [August 25, 2026, 6:18pm UTC](http://support.symfonium.app/t/waveforms-not-used-when-transcoding/14795 "2026-08-25T18:18:50Z")
App version Production Issue description When I enable transcoding by setting a maximum bitrate, the waveform is not displayed and used for smart fade. It is used if there is no transcoding when I set the maximum bitrat… --- ## [Symfonium when casting to kodi transcodes atmos to mp3](http://support.symfonium.app/t/symfonium-when-casting-to-kodi-transcodes-atmos-to-mp3/14788)
**Author:** [@raul824](http://support.symfonium.app/u/raul824)\ **Replies:** 7\ **Last updated:** [August 25, 2026, 1:17pm UTC](http://support.symfonium.app/t/symfonium-when-casting-to-kodi-transcodes-atmos-to-mp3/14788 "2026-08-25T13:17:09Z")
App version Production Issue description I use upnp remote option to cast songs to kodi running in tv. It was a great option as all audio types were supported through kodi on my AV receiever. But recently have seen al… --- ## [Media provider secondary connection usage?](http://support.symfonium.app/t/media-provider-secondary-connection-usage/9958)
**Author:** [@whinette](http://support.symfonium.app/u/whinette)\ **Replies:** 18\ **Last updated:** [August 25, 2026, 7:28am UTC](http://support.symfonium.app/t/media-provider-secondary-connection-usage/9958 "2026-08-25T07:28:59Z")
Issue description: Hello, Following my previously reported issues with track skipping and/or not playing, I’ve reworked my network topology. Not having symfonium connect through a reverse proxy helped greatly with the … --- ## [Smart Fades Not Working in Beta](http://support.symfonium.app/t/smart-fades-not-working-in-beta/14301)
**Author:** [@Spacerace](http://support.symfonium.app/u/Spacerace)\ **Replies:** 11\ **Last updated:** [August 25, 2026, 6:24am UTC](http://support.symfonium.app/t/smart-fades-not-working-in-beta/14301 "2026-08-25T06:24:32Z")
App version Beta Issue description Currently on Beta 6 of 15.0.0. The smart fade feature doesn’t work. Rather than smart fading, it does a hard cut between the previous song playing and the next in queue. Smart fade is … --- ## [Issue with multi-artist albums](http://support.symfonium.app/t/issue-with-multi-artist-albums/14826)
**Author:** [@PaulTheCarman](http://support.symfonium.app/u/PaulTheCarman)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 6:22am UTC](http://support.symfonium.app/t/issue-with-multi-artist-albums/14826 "2026-08-25T06:22:55Z")
App version Production Issue description I recently added an album by Selena Gomez and The Scene called When the Sun Goes Down. The behavior I’d expect is for the album to appear in two places, one underneath The Scene’… --- ## [V15.1 Output settings duplicate entries & undeletable entries](http://support.symfonium.app/t/v15-1-output-settings-duplicate-entries-undeletable-entries/14814)
**Author:** [@whinette](http://support.symfonium.app/u/whinette)\ **Replies:** 2\ **Last updated:** [August 24, 2026, 7:59pm UTC](http://support.symfonium.app/t/v15-1-output-settings-duplicate-entries-undeletable-entries/14814 "2026-08-24T19:59:53Z")
App version Production Issue description Hello, Updated last night to v15.1. While I was cleaning up the long list of devices that were auto populated (thanks), I’ve seen the following bug that doesn’t seems to be rep… --- ## [Last.fm scrobbling no longer works after 15.0.1 update](http://support.symfonium.app/t/last-fm-scrobbling-no-longer-works-after-15-0-1-update/14821)
**Author:** [@oelonium](http://support.symfonium.app/u/oelonium)\ **Replies:** 2\ **Last updated:** [August 24, 2026, 6:40pm UTC](http://support.symfonium.app/t/last-fm-scrobbling-no-longer-works-after-15-0-1-update/14821 "2026-08-24T18:40:46Z")
App version Production Issue description After updating Symfonium to 15.0.1 I noticed that songs are no longer being scrobbled to last.fm. While listening to a song I can go to my last.fm page and see that it does show … --- ## [Audiobookshelf on a subpath — sync finds 0 tracks](http://support.symfonium.app/t/audiobookshelf-on-a-subpath-sync-finds-0-tracks/14797)
**Author:** [@analog](http://support.symfonium.app/u/analog)\ **Replies:** 2\ **Last updated:** [August 24, 2026, 8:34am UTC](http://support.symfonium.app/t/audiobookshelf-on-a-subpath-sync-finds-0-tracks/14797 "2026-08-24T08:34:49Z")
App version Production Issue description Hi! I have Audiobookshelf 2.36.0 on a home server, reachable over Tailscale at https://myhost.ts.net/audiobookshelf — on a subpath, not at the domain root. Symfonium (latest on… --- ## [Offload mode with opus does not work anymore](http://support.symfonium.app/t/offload-mode-with-opus-does-not-work-anymore/14793)
**Author:** [@dr85](http://support.symfonium.app/u/dr85)\ **Replies:** 6\ **Last updated:** [August 23, 2026, 8:12pm UTC](http://support.symfonium.app/t/offload-mode-with-opus-does-not-work-anymore/14793 "2026-08-23T20:12:31Z")
App version Production Issue description Since the update with the new audio engine, playing a file with opus does not use offload anymore. It worked flawless in version 14 (and other apps that support offload). For AAC… --- ## [Denon CEOL restarts during UPnP playback](http://support.symfonium.app/t/denon-ceol-restarts-during-upnp-playback/14781)
**Author:** [@toki927](http://support.symfonium.app/u/toki927)\ **Replies:** 3\ **Last updated:** [August 23, 2026, 1:01pm UTC](http://support.symfonium.app/t/denon-ceol-restarts-during-upnp-playback/14781 "2026-08-23T13:01:16Z")
App version Production Issue description When casting music from Symfonium to my Denon CEOL via UPnP, the CEOL randomly goes into standby and stops playback, even though playback is still active. This does not happen w… --- ## [Plexamp clients don't show up as cast targets](http://support.symfonium.app/t/plexamp-clients-dont-show-up-as-cast-targets/11372)
**Author:** [@paour](http://support.symfonium.app/u/paour)\ **Replies:** 12\ **Last updated:** [August 23, 2026, 12:01pm UTC](http://support.symfonium.app/t/plexamp-clients-dont-show-up-as-cast-targets/11372 "2026-08-23T12:01:28Z")
Issue description: I saw in the 13.6 release notes that Symfonium was supposed to be able to cast to Plexamp clients. However, my Plexamp clients don’t appear in the cast bottom sheet. I have Plexamp headless running on… [Previous page](http://support.symfonium.app/c/support/5.md?page=3) [Next page](http://support.symfonium.app/c/support/5.md?page=5)