# Support **URL:** http://support.symfonium.app/c/support/5.md?page=3 [Latest](http://support.symfonium.app/latest.md) · [Categories](http://support.symfonium.app/categories.md) · [Tags](http://support.symfonium.app/tags.md) **Page:** 4 --- ## [SELECT\_RENDERER API resets playback position to 0:00 when switching to UPnP renderer (Sonos)](http://support.symfonium.app/t/select-renderer-api-resets-playback-position-to-0-00-when-switching-to-upnp-renderer-sonos/15118)
**Author:** [@stephan.lechthaler](http://support.symfonium.app/u/stephan.lechthaler)\ **Replies:** 2\ **Last updated:** [October 2, 2026, 7:09pm UTC](http://support.symfonium.app/t/select-renderer-api-resets-playback-position-to-0-00-when-switching-to-upnp-renderer-sonos/15118 "2026-10-02T19:09:36Z")
App version Production Issue description When switching renderers via the API’s SELECT\_RENDERER broadcast intent, the current playback position is reset to 0:00, even though the target renderer (Sonos, via UPnP) is succ… --- ## [Albums do not load for a genre in the genre page](http://support.symfonium.app/t/albums-do-not-load-for-a-genre-in-the-genre-page/15247)
**Author:** [@Abstract](http://support.symfonium.app/u/Abstract)\ **Replies:** 2\ **Last updated:** [October 2, 2026, 6:31pm UTC](http://support.symfonium.app/t/albums-do-not-load-for-a-genre-in-the-genre-page/15247 "2026-10-02T18:31:46Z")
App version Production Issue description On the genre page, the albums listed under genre do not appear, unless you click on the section which leads to a page with all the albums. Device type Phone Media provider Navi… --- ## [Songs refusing to play](http://support.symfonium.app/t/songs-refusing-to-play/10921)
**Author:** [@Ayra19th](http://support.symfonium.app/u/Ayra19th)\ **Replies:** 18\ **Last updated:** [October 2, 2026, 6:26pm UTC](http://support.symfonium.app/t/songs-refusing-to-play/10921 "2026-10-02T18:26:41Z")
Issue description: Occasionally when I try to play any song they just straight up refuse to play and say the format is not supported by this device, mind you this only happens with symfonium. Logs: Upload description: A… --- ## [Paying on FireTV](http://support.symfonium.app/t/paying-on-firetv/15246)
**Author:** [@Rorschach](http://support.symfonium.app/u/Rorschach)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 6:14pm UTC](http://support.symfonium.app/t/paying-on-firetv/15246 "2026-10-02T18:14:39Z")
App version Production Issue description I have installed the APK onto FireTV (works around 95% great, more than usable), however I cannot buy a license. It says “In-App billing is not ready”. I have a license on my Goo… --- ## [Marquee resets if text changes](http://support.symfonium.app/t/marquee-resets-if-text-changes/14564)
**Author:** [@Celorien](http://support.symfonium.app/u/Celorien)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 4:27pm UTC](http://support.symfonium.app/t/marquee-resets-if-text-changes/14564 "2026-10-02T16:27:26Z")
App version Production v15.0.0 Issue description If using a string with parts that change, the scrolling Marquee effect will reset whenever the string changes. Device type Phone Media provider Local device Steps to r… --- ## [UPnP cast: played ratio uses a stale duration → shorter tracks are not scrobbled and get a bogus bookmark](http://support.symfonium.app/t/upnp-cast-played-ratio-uses-a-stale-duration-shorter-tracks-are-not-scrobbled-and-get-a-bogus-bookmark/15238)
**Author:** [@Molitro](http://support.symfonium.app/u/Molitro)\ **Replies:** 1\ **Last updated:** [October 1, 2026, 5:22pm UTC](http://support.symfonium.app/t/upnp-cast-played-ratio-uses-a-stale-duration-shorter-tracks-are-not-scrobbled-and-get-a-bogus-bookmark/15238 "2026-10-01T17:22:10Z")
App version Production Issue description Hello. While diagnosing some casting issues I noticed that some of the songs playing weren’t getting scrobbled. I run a log through Claude to try and sort out this and another … --- ## [Android Auto no longer shows the Library or Menus](http://support.symfonium.app/t/android-auto-no-longer-shows-the-library-or-menus/15219)
**Author:** [@mrbertie](http://support.symfonium.app/u/mrbertie)\ **Replies:** 6\ **Last updated:** [October 1, 2026, 4:46pm UTC](http://support.symfonium.app/t/android-auto-no-longer-shows-the-library-or-menus/15219 "2026-10-01T16:46:44Z")
App version Production Issue description When I open Android Auto in my car it no longer shows the Library or Menus Device type Phone Media provider Local device Steps to reproduce Open Android Auto. I searched exis… --- ## [Errors with importing m3u playlists](http://support.symfonium.app/t/errors-with-importing-m3u-playlists/15236)
**Author:** [@Yaldabaoth](http://support.symfonium.app/u/Yaldabaoth)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 4:28pm UTC](http://support.symfonium.app/t/errors-with-importing-m3u-playlists/15236 "2026-10-01T16:28:10Z")
App version Production Issue description I am trying to import my playlists from another app, however symfonium seems to be having issues with them. When I try importing it within the app, it simply creates a blank play… --- ## [Playlist "Display Album Artist" sorting problem](http://support.symfonium.app/t/playlist-display-album-artist-sorting-problem/15201)
**Author:** [@twsf](http://support.symfonium.app/u/twsf)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 2:43pm UTC](http://support.symfonium.app/t/playlist-display-album-artist-sorting-problem/15201 "2026-10-01T14:43:06Z")
App version Production Issue description When sorting a playlist that has been synced with my Emby server, the Display Album Artist sorting is inaccurate and mysterious. Sorting a Blues playlist by album artist, it move… --- ## [SMB playlists not loading](http://support.symfonium.app/t/smb-playlists-not-loading/15235)
**Author:** [@incoherent\_fishface](http://support.symfonium.app/u/incoherent_fishface)\ **Replies:** 4\ **Last updated:** [October 1, 2026, 12:05pm UTC](http://support.symfonium.app/t/smb-playlists-not-loading/15235 "2026-10-01T12:05:46Z")
App version Production Issue description Playlists won’t load over smb. Thought it was a path thing, but they work with other apps. Tried relative and absolute paths. Tried the three button (nothing happens). Tried add … --- ## [Connecting to Navidrome through Cloudflare](http://support.symfonium.app/t/connecting-to-navidrome-through-cloudflare/10052)
**Author:** [@kuro68k](http://support.symfonium.app/u/kuro68k)\ **Replies:** 5\ **Last updated:** [October 1, 2026, 2:40am UTC](http://support.symfonium.app/t/connecting-to-navidrome-through-cloudflare/10052 "2026-10-01T02:40:43Z")
Issue description: I have installed Navidrome and it works via the web interface, and if I add it to Symfonium by IP address while on the same network. I have set up a Cloudflare tunnel, and can access that from the web… --- ## [Missing Menus on Android Auto (even after AA clear data/cache and](http://support.symfonium.app/t/missing-menus-on-android-auto-even-after-aa-clear-data-cache-and/15227)
**Author:** [@jrmartin](http://support.symfonium.app/u/jrmartin)\ **Replies:** 1\ **Last updated:** [September 30, 2026, 7:47pm UTC](http://support.symfonium.app/t/missing-menus-on-android-auto-even-after-aa-clear-data-cache-and/15227 "2026-09-30T19:47:28Z")
App version Production Issue description In Android Auto, there are no tabs or menu shortcuts visible on the homepage (the Library and navigation menus are missing). I have cleared the cache and app data for Android Aut… --- ## [Using Navidrome's Jellyfin API returns no tracks on sync](http://support.symfonium.app/t/using-navidromes-jellyfin-api-returns-no-tracks-on-sync/15225)
**Author:** [@aProfessionalFrog](http://support.symfonium.app/u/aProfessionalFrog)\ **Replies:** 2\ **Last updated:** [September 30, 2026, 2:28pm UTC](http://support.symfonium.app/t/using-navidromes-jellyfin-api-returns-no-tracks-on-sync/15225 "2026-09-30T14:28:50Z")
App version Production Issue description When connecting to a Navidrome server using it’s new Jellyfin API, Symfonium finishes the sync as “successful,” but with 0 tracks. Looking at the logs, it gets all the albums an… --- ## [Homepage missing shortcuts and tabs](http://support.symfonium.app/t/homepage-missing-shortcuts-and-tabs/15223)
**Author:** [@mcalpine.andrew](http://support.symfonium.app/u/mcalpine.andrew)\ **Replies:** 5\ **Last updated:** [September 30, 2026, 1:12pm UTC](http://support.symfonium.app/t/homepage-missing-shortcuts-and-tabs/15223 "2026-09-30T13:12:07Z")
App version Production Issue description There are no more tabs or shortcuts on the homepage on Android auto Device type Phone Media provider Navidrome Steps to reproduce From the now playing page click the back butt… --- ## [Bad sound quality when the player is open in full screen](http://support.symfonium.app/t/bad-sound-quality-when-the-player-is-open-in-full-screen/15216)
**Author:** [@Psvic](http://support.symfonium.app/u/Psvic)\ **Replies:** 5\ **Last updated:** [September 30, 2026, 12:50pm UTC](http://support.symfonium.app/t/bad-sound-quality-when-the-player-is-open-in-full-screen/15216 "2026-09-30T12:50:34Z")
App version Production Issue description Xiaomi 12T pro Bad sound quality when the player is open in full screen. The high frequencies start to croak. This only happens in this player; with others, this doesn’t happen… --- ## [Cannot play Jellyfin Smart Playlist](http://support.symfonium.app/t/cannot-play-jellyfin-smart-playlist/15217)
**Author:** [@specialk](http://support.symfonium.app/u/specialk)\ **Replies:** 7\ **Last updated:** [September 29, 2026, 9:38pm UTC](http://support.symfonium.app/t/cannot-play-jellyfin-smart-playlist/15217 "2026-09-29T21:38:05Z")
App version Production Issue description I sync Symfonium with my Jellyfin server and when I try to play one of my Jellyfin smart playlists, it first says, “Preparing your media, please wait.” followed by “Too many erro… --- ## [Sync not working on android 17](http://support.symfonium.app/t/sync-not-working-on-android-17/15218)
**Author:** [@airtas](http://support.symfonium.app/u/airtas)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 1:51pm UTC](http://support.symfonium.app/t/sync-not-working-on-android-17/15218 "2026-09-29T13:51:28Z")
App version Production Issue description Sync is no longer working once upgrading to android 17 Device type Phone Media provider Plex Steps to reproduce Go to media source and click sync it times out after a minute I… --- ## [Radio mix returns 200 songs instead of 20](http://support.symfonium.app/t/radio-mix-returns-200-songs-instead-of-20/15212)
**Author:** [@aProfessionalFrog](http://support.symfonium.app/u/aProfessionalFrog)\ **Replies:** 3\ **Last updated:** [September 28, 2026, 7:10pm UTC](http://support.symfonium.app/t/radio-mix-returns-200-songs-instead-of-20/15212 "2026-09-28T19:10:32Z")
App version Production Issue description Instead of returning 20 songs like it used to, starting a radio mix of a song gives 200 songs. Device type Phone Media provider Navidrome Steps to reproduce Start a radio mix… --- ## [Symfonium will not request from navidrome when not on home-wifi for uncached songs](http://support.symfonium.app/t/symfonium-will-not-request-from-navidrome-when-not-on-home-wifi-for-uncached-songs/15205)
**Author:** [@lucid\_eye](http://support.symfonium.app/u/lucid_eye)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 4:23am UTC](http://support.symfonium.app/t/symfonium-will-not-request-from-navidrome-when-not-on-home-wifi-for-uncached-songs/15205 "2026-09-28T04:23:31Z")
App version Production Issue description Running symfonium thru Tailscale on Pixel 9 Pro, latest OTA everything. Navidrome on Macbook Air M1 at home using Tailscale, never sleeping. Can access songs through mobile brow… --- ## [Audiobookshelf with OIDC?](http://support.symfonium.app/t/audiobookshelf-with-oidc/15203)
**Author:** [@Specks0397](http://support.symfonium.app/u/Specks0397)\ **Replies:** 4\ **Last updated:** [September 27, 2026, 8:03am UTC](http://support.symfonium.app/t/audiobookshelf-with-oidc/15203 "2026-09-27T08:03:09Z")
App version Production Issue description Is there a way to log into Audiobookshelf when it’s behind OIDC? It says wrong login or password, and I assume that’s because the user password isn’t stored in Audiobookshelf. D… --- ## [Started getting "too many errors" on most tracks](http://support.symfonium.app/t/started-getting-too-many-errors-on-most-tracks/15174)
**Author:** [@geoff](http://support.symfonium.app/u/geoff)\ **Replies:** 2\ **Last updated:** [September 27, 2026, 7:12am UTC](http://support.symfonium.app/t/started-getting-too-many-errors-on-most-tracks/15174 "2026-09-27T07:12:58Z")
App version Production Issue description Recently, I started getting this error on most (but not all) tracks: “Too many errors, stopping playback” The tracks that won’t play in Symfonium play just fine in Navidrome, ev… --- ## [Backup Error Showing](http://support.symfonium.app/t/backup-error-showing/15182)
**Author:** [@Sanath](http://support.symfonium.app/u/Sanath)\ **Replies:** 4\ **Last updated:** [September 27, 2026, 3:21am UTC](http://support.symfonium.app/t/backup-error-showing/15182 "2026-09-27T03:21:04Z")
App version Production Issue description I am getting a backup error. But I am getting a actual file which works but not I wanted to be included. I selected every option and hit backup, but what I don’t get when I rest… --- ## [Casting Chromecast enabled speaker](http://support.symfonium.app/t/casting-chromecast-enabled-speaker/15196)
**Author:** [@morty](http://support.symfonium.app/u/morty)\ **Replies:** 2\ **Last updated:** [September 26, 2026, 5:16pm UTC](http://support.symfonium.app/t/casting-chromecast-enabled-speaker/15196 "2026-09-26T17:16:06Z")
App version Production Issue description Once the speaker has been chosen for chromecasting music, and the handoff occurs, does the app still retain control over playing the music? As well, when the music session has e… --- ## [Playback Speed Over 1x Causes Timeline Desync](http://support.symfonium.app/t/playback-speed-over-1x-causes-timeline-desync/15199)
**Author:** [@swedishborgie](http://support.symfonium.app/u/swedishborgie)\ **Replies:** 3\ **Last updated:** [September 26, 2026, 3:22pm UTC](http://support.symfonium.app/t/playback-speed-over-1x-causes-timeline-desync/15199 "2026-09-26T15:22:59Z")
App version Production Issue description When listening to audiobooks at speeds over 1x (I’ve tested 1.5x, 2x, 3x) it seems like playback desync’s between the timeline and the actual audio. It seems like the tracked dur… --- ## [Offline use, but refresh when online](http://support.symfonium.app/t/offline-use-but-refresh-when-online/14992)
**Author:** [@JJSax](http://support.symfonium.app/u/JJSax)\ **Replies:** 5\ **Last updated:** [September 26, 2026, 3:18pm UTC](http://support.symfonium.app/t/offline-use-but-refresh-when-online/14992 "2026-09-26T15:18:01Z")
App version Production Issue description My desired flow is “Wi-Fi/server available → play through Favorites → pre-cache upcoming songs → lose connection → continue playing cached songs → reconnect later → replenish the… --- ## [Track scan on Jellyfin 12.1 hang after 125000 entries](http://support.symfonium.app/t/track-scan-on-jellyfin-12-1-hang-after-125000-entries/15179)
**Author:** [@Cheeeese](http://support.symfonium.app/u/Cheeeese)\ **Replies:** 4\ **Last updated:** [September 26, 2026, 2:52pm UTC](http://support.symfonium.app/t/track-scan-on-jellyfin-12-1-hang-after-125000-entries/15179 "2026-09-26T14:52:45Z")
App version Production Issue description I tried to launch a sychronisation of the database connected to a newly upgraded jellyfin 12.1. I as been worked fine and fast until 125000 entries, but after start to be very s… --- ## [Can't able to select the custom image (TV)](http://support.symfonium.app/t/cant-able-to-select-the-custom-image-tv/15198)
**Author:** [@Sanath](http://support.symfonium.app/u/Sanath)\ **Replies:** 0\ **Last updated:** [September 26, 2026, 2:00pm UTC](http://support.symfonium.app/t/cant-able-to-select-the-custom-image-tv/15198 "2026-09-26T14:00:43Z")
App version Production Issue description Iam unable to Select the file source to select the custom image from local fiels. It doesn’t show Hover to select the option. And one more thing - I can’t even create playlist … --- ## [Usb playback mode issue!](http://support.symfonium.app/t/usb-playback-mode-issue/15197)
**Author:** [@aaryapitroda](http://support.symfonium.app/u/aaryapitroda)\ **Replies:** 1\ **Last updated:** [September 26, 2026, 1:40pm UTC](http://support.symfonium.app/t/usb-playback-mode-issue/15197 "2026-09-26T13:40:06Z")
App version Production Issue description I have been using symphonium ver. 15.1.0B2 and pairing with apple dac with Android phone ( redmi turbo 5) upon initial connection pop comes up and then after agreeing it the usb … --- ## [Symfonium can not read Some of DSD files on fiio m27](http://support.symfonium.app/t/symfonium-can-not-read-some-of-dsd-files-on-fiio-m27/15053)
**Author:** [@Franck](http://support.symfonium.app/u/Franck)\ **Replies:** 24\ **Last updated:** [September 26, 2026, 10:34am UTC](http://support.symfonium.app/t/symfonium-can-not-read-some-of-dsd-files-on-fiio-m27/15053 "2026-09-26T10:34:28Z")
App version Production Issue description Symfonium is not able to read some of DSD files on fiio m27. Also when playing other songs / files, it use to skip / interompt many times even if screen is on. Device type : Fi… --- ## ["Various artists" not visible in "All artists" when any folder is hidden](http://support.symfonium.app/t/various-artists-not-visible-in-all-artists-when-any-folder-is-hidden/15191)
**Author:** [@Celorien](http://support.symfonium.app/u/Celorien)\ **Replies:** 0\ **Last updated:** [September 26, 2026, 2:54am UTC](http://support.symfonium.app/t/various-artists-not-visible-in-all-artists-when-any-folder-is-hidden/15191 "2026-09-26T02:54:42Z")
App version Production Issue description If I hide any folder in the Source Filter menu, the artist “Various artists” (VA) is removed from the “All artists” screen. VA remains accessible in the Album Artist library scr… [Previous page](http://support.symfonium.app/c/support/5.md?page=2) [Next page](http://support.symfonium.app/c/support/5.md?page=4)